[SCUUG Members] Enterprise: AT&T and SMS

[Tuley-Williams, Dana]

I just tested our Enterprise text function with my AT&T phone and it came through as expected.

Dana Tuley-Williams
Systems Librarian
Adjunct Professor of Library and Information Studies
Oklahoma City Community College
Keith Leftwich Memorial Library
7777 S. May
Oklahoma City, OK 73159
405.682.1611 x7390
dtuley at occc.edu<mailto:dtuley at occc.edu>


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From: Members [members-bounces at scuug.us] on behalf of Margaret Peloquin [peloquin at austincc.edu]
Sent: Thursday, June 07, 2018 12:01 PM
To: members at scuug.us
Cc: Linda Barr
Subject: [SCUUG Members] Enterprise: AT&T and SMS

Dear SCUUG colleagues:

At least two other SirsiDynix Enterprise Admins  in the Austin metro area report that they have issues with the "Text This to Me" option in Enterprise using AT&T.  Is anyone else having the same problem?

The message seems to go through but is never received by the person who used the option.  We are not having the same problem with other carriers.

Here is what support sent me:
Thank you for contacting Customer Support. I checked the logs and for the past three texts from library at austincc.edu<mailto:library at austincc.edu> to AT&T numbers, the texts were successfully sent from the Enterprise server and accepted for delivery by AT&T. Presumably, AT&T is filtering out the texts and not delivering them. Sometimes this could be due to the from address being different than the server that sent them.

I have followed all the advice from support and AT&T users still are not receiving text info from Enterprise. (example: removed library at austincc.edu<mailto:library at austincc.edu> as the sender.)

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Margaret Peloquin, Head Librarian, Professor - EVC
Austin Community College
3401 Webberville Rd, Austin, Texas 78702
512.223.5117) || Fax: 512.223.5111
peloquin at austincc.edu<mailto:peloquin at austincc.edu> || http://library.austincc.edu<https://urldefense.proofpoint.com/v2/url?u=http-3A__library.austincc.edu&d=DwMFaQ&c=ozaQIQjULwvu86-OCdkRYHRNoyiIvjO9RGA_WNqbchA&r=AuXoDs76HvLFzDLYVLgwtw&m=ga1Qb-gYoQ9xwuKVuCMJm_R6IOb00kjeWmaq7Tz5qsw&s=Q_aepoc84mgJxayK41-OFI4_HXCCHk4kTj_9kenY2M4&e=>
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