<html dir="ltr">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" id="owaParaStyle"></style>
</head>
<body fpstyle="1" ocsi="0">
<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">I just tested our Enterprise text function with my AT&T phone and it came through as expected.
<div><br>
</div>
<div>
<blockquote type="cite" style="font-family: "Times New Roman"; font-size: medium;">
<div class="WordSection1">
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">Dana Tuley-Williams</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">Systems Librarian</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">Adjunct Professor of Library and Information Studies</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">Oklahoma City Community College</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">Keith Leftwich Memorial Library</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">7777 S. May</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">Oklahoma City, OK 73159</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);">405.682.1611 x7390</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="font-family: "Californian FB", serif; color: rgb(31, 73, 125);"><a href="mailto:dtuley@occc.edu" target="_blank" style="color: rgb(149, 79, 114);">dtuley@occc.edu</a></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<br>
</p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<br>
</p>
</div>
</blockquote>
<div style="font-family: Times New Roman; color: #000000; font-size: 16px">
<hr tabindex="-1">
<div id="divRpF578793" style="direction: ltr;"><font face="Tahoma" size="2" color="#000000"><b>From:</b> Members [members-bounces@scuug.us] on behalf of Margaret Peloquin [peloquin@austincc.edu]<br>
<b>Sent:</b> Thursday, June 07, 2018 12:01 PM<br>
<b>To:</b> members@scuug.us<br>
<b>Cc:</b> Linda Barr<br>
<b>Subject:</b> [SCUUG Members] Enterprise: AT&T and SMS<br>
</font><br>
</div>
<div></div>
<div>
<div dir="ltr">
<div>Dear SCUUG colleagues:</div>
<div><br>
</div>
At least two other SirsiDynix Enterprise Admins in the Austin metro area report that they have issues with the "Text This to Me" option in Enterprise using AT&T. Is anyone else having the same problem?
<div><br>
</div>
<div>The message seems to go through but is never received by the person who used the option. We are
<b>not</b> having the same problem with other carriers.
<div><br>
</div>
<div>Here is what support sent me:
<blockquote style="margin:0 0 0 40px; border:none; padding:0px">
<div><span style="font-size:12.8px">Thank you for contacting Customer Support. I checked the logs and for the past three texts from </span><a href="mailto:library@austincc.edu" style="font-size:12.8px" target="_blank">library@austincc.edu</a><span style="font-size:12.8px"> to </span><span class="gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il" style="font-size:12.8px">A<wbr>T&T</span><span style="font-size:12.8px"> numbers,
the texts were successfully sent from the Enterprise server and accepted for delivery by </span><span class="gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il" style="font-size:12.8px">AT&T</span><span style="font-size:12.8px">.
Presumably, </span><span class="gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il" style="font-size:12.8px">AT&T</span><span style="font-size:12.8px"> is
filtering out the texts and not delivering them. Sometimes this could be due to the from address being different than the server that sent them. </span></div>
</blockquote>
<span style="font-size:12.8px">
<div><span style="font-size:12.8px"><br>
</span></div>
I have followed all the advice from support and AT&T users still are not receiving text info from Enterprise. (example: removed
<a href="mailto:library@austincc.edu" target="_blank">library@austincc.edu</a> as the sender.)<br>
</span>
<div>
<div><br>
</div>
-- <br>
<div class="gmail_signature">++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
Margaret Peloquin, Head Librarian, Professor - EVC<br>
Austin Community College<br>
3401 Webberville Rd, Austin, Texas 78702<br>
512.223.5117) || Fax: 512.223.5111<br>
<a href="mailto:peloquin@austincc.edu" target="_blank">peloquin@austincc.edu</a> ||
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__library.austincc.edu&d=DwMFaQ&c=ozaQIQjULwvu86-OCdkRYHRNoyiIvjO9RGA_WNqbchA&r=AuXoDs76HvLFzDLYVLgwtw&m=ga1Qb-gYoQ9xwuKVuCMJm_R6IOb00kjeWmaq7Tz5qsw&s=Q_aepoc84mgJxayK41-OFI4_HXCCHk4kTj_9kenY2M4&e=" target="_blank">
http://library.austincc.edu</a><br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>