[SCUUG Members] Enterprise: AT&T and SMS

[Margaret Peloquin]

Dear SCUUG colleagues:

At least two other SirsiDynix Enterprise Admins  in the Austin metro area
report that they have issues with the "Text This to Me" option in
Enterprise using AT&T.  Is anyone else having the same problem?

The message seems to go through but is never received by the person who
used the option.  We are *not* having the same problem with other carriers.

Here is what support sent me:

Thank you for contacting Customer Support. I checked the logs and for the
past three texts from library at austincc.edu to AT&T numbers, the texts were
successfully sent from the Enterprise server and accepted for delivery by
AT&T. Presumably, AT&T is filtering out the texts and not delivering them.
Sometimes this could be due to the from address being different than the
server that sent them.


I have followed all the advice from support and AT&T users still are not
receiving text info from Enterprise. (example: removed library at austincc.edu
as the sender.)

-- 
++++++++++++++++++++++++++++++++++++++++++++++++++++
Margaret Peloquin, Head Librarian, Professor - EVC
Austin Community College
3401 Webberville Rd, Austin, Texas 78702
512.223.5117) || Fax: 512.223.5111
peloquin at austincc.edu || http://library.austincc.edu
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