<div dir="ltr"><div>Dear SCUUG colleagues:</div><div><br></div>At least two other SirsiDynix Enterprise Admins in the Austin metro area report that they have issues with the "Text This to Me" option in Enterprise using AT&T. Is anyone else having the same problem?<div><br></div><div>The message seems to go through but is never received by the person who used the option. We are <b>not</b> having the same problem with other carriers. <div><br></div><div>Here is what support sent me:<blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><span style="font-size:12.8px">Thank you for contacting Customer Support. I checked the logs and for the past three texts from </span><a href="mailto:library@austincc.edu" target="_blank" style="font-size:12.8px">library@austincc.edu</a><span style="font-size:12.8px"> to </span><span class="gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il" style="font-size:12.8px">A<wbr>T&T</span><span style="font-size:12.8px"> numbers, the texts were successfully sent from the Enterprise server and accepted for delivery by </span><span class="gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il" style="font-size:12.8px">AT&T</span><span style="font-size:12.8px">. Presumably, </span><span class="gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il" style="font-size:12.8px">AT&T</span><span style="font-size:12.8px"> is filtering out the texts and not delivering them. Sometimes this could be due to the from address being different than the server that sent them. </span></div></blockquote><span style="font-size:12.8px"><div><span style="font-size:12.8px"><br></span></div>I have followed all the advice from support and AT&T users still are not receiving text info from Enterprise. (example: removed <a href="mailto:library@austincc.edu">library@austincc.edu</a> as the sender.)<br></span><div><div><br></div>-- <br><div class="gmail_signature">++++++++++++++++++++++++++++++++++++++++++++++++++++<br>Margaret Peloquin, Head Librarian, Professor - EVC<br>Austin Community College<br>3401 Webberville Rd, Austin, Texas 78702<br>512.223.5117) || Fax: 512.223.5111<br><a href="mailto:peloquin@austincc.edu" target="_blank">peloquin@austincc.edu</a> || <a href="http://library.austincc.edu" target="_blank">http://library.austincc.edu</a><br></div>
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