<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Californian FB";
panose-1:2 7 4 3 6 8 11 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.m3636266320168118939gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il
{mso-style-name:m_3636266320168118939gmail-m_-7550253843470799959m_9177210137430620061m_-8764414023844939978m_-3908834483342291899gmail-m_-4233713642872285244gmail-m_1181208432267022199gmail-m_6270731279636687867m_-6574037171895224966gmail-il;}
span.hoenzb
{mso-style-name:hoenzb;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I just tested the text function on one of our Enterprise catalogs here in Louisiana. I have AT&T and did not receive the text.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Lisa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img width="288" height="144" style="width:3.0in;height:1.5in" id="Picture_x0020_1" src="cid:image003.png@01D3FE78.A30830F0" alt="LisaBoRSignature_reduced"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Members <members-bounces@scuug.us>
<b>On Behalf Of </b>Margaret Peloquin<br>
<b>Sent:</b> Thursday, June 7, 2018 3:52 PM<br>
<b>To:</b> Tuley-Williams, Dana <dtuley@occc.edu><br>
<b>Cc:</b> members@scuug.us; Linda Barr <lbarr@austincc.edu><br>
<b>Subject:</b> Re: [SCUUG Members] Enterprise: AT&T and SMS<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Maybe it is a Texas AT&T thing. Is there anyone else in another state who could test, please?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Jun 7, 2018 at 1:14 PM, Tuley-Williams, Dana <<a href="mailto:dtuley@occc.edu" target="_blank">dtuley@occc.edu</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">I just tested our Enterprise text function with my AT&T phone and it came through as expected.
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D">Dana Tuley-Williams</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D">Systems Librarian</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D">Adjunct Professor of Library and Information Studies</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D">Oklahoma City Community College</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D">Keith Leftwich Memorial Library</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D"><a href="https://maps.google.com/?q=7777+S.+May+%0D%0A+%0D%0A+Oklahoma+City,+OK+73159+%0D%0A+%0D%0A+405&entry=gmail&source=g">7777 S. May</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D"><a href="https://maps.google.com/?q=7777+S.+May+%0D%0A+%0D%0A+Oklahoma+City,+OK+73159+%0D%0A+%0D%0A+405&entry=gmail&source=g">Oklahoma City, OK 73159</a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D"><a href="https://maps.google.com/?q=7777+S.+May+%0D%0A+%0D%0A+Oklahoma+City,+OK+73159+%0D%0A+%0D%0A+405&entry=gmail&source=g">405</a>.682.1611 x7390</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Californian FB",serif;color:#1F497D"><a href="mailto:dtuley@occc.edu" target="_blank"><span style="color:#954F72">dtuley@occc.edu</span></a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
</blockquote>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">
<hr size="2" width="100%" align="center">
</span></div>
<div id="m_3636266320168118939divRpF578793">
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"> Members [<a href="mailto:members-bounces@scuug.us" target="_blank">members-bounces@scuug.us</a>]
on behalf of Margaret Peloquin [<a href="mailto:peloquin@austincc.edu" target="_blank">peloquin@austincc.edu</a>]<br>
<b>Sent:</b> Thursday, June 07, 2018 12:01 PM<br>
<b>To:</b> <a href="mailto:members@scuug.us" target="_blank">members@scuug.us</a><br>
<b>Cc:</b> Linda Barr<br>
<b>Subject:</b> [SCUUG Members] Enterprise: AT&T and SMS</span><span style="color:black"><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:black">Dear SCUUG colleagues:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:black">At least two other SirsiDynix Enterprise Admins in the Austin metro area report that they have issues with the "Text This to Me" option in Enterprise using AT&T. Is anyone else having the same problem?
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">The message seems to go through but is never received by the person who used the option. We are
<b>not</b> having the same problem with other carriers. <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Here is what support sent me: <o:p>
</o:p></span></p>
<blockquote style="margin-left:30.0pt;margin-right:0in">
<div>
<p class="MsoNormal"><span style="font-size:9.5pt;color:black">Thank you for contacting Customer Support. I checked the logs and for the past three texts from </span><span style="color:black"><a href="mailto:library@austincc.edu" target="_blank"><span style="font-size:9.5pt">library@austincc.edu</span></a></span><span style="font-size:9.5pt;color:black"> to <span class="m3636266320168118939gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il">AT&T</span> numbers,
the texts were successfully sent from the Enterprise server and accepted for delivery by <span class="m3636266320168118939gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il">AT&T</span>.
Presumably, <span class="m3636266320168118939gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il">AT&T</span> is
filtering out the texts and not delivering them. Sometimes this could be due to the from address being different than the server that sent them. </span><span style="color:black"><o:p></o:p></span></p>
</div>
</blockquote>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt;color:black"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:9.5pt;color:black">I have followed all the advice from support and AT&T users still are not receiving text info from Enterprise. (example: removed
<a href="mailto:library@austincc.edu" target="_blank">library@austincc.edu</a> as the sender.)</span><span class="hoenzb"><span style="color:#888888"><o:p></o:p></span></span></p>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><span style="color:#888888">-- <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#888888">++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
Margaret Peloquin, Head Librarian, Professor - EVC<br>
Austin Community College<br>
<a href="https://maps.google.com/?q=3401+Webberville+Rd,+Austin,+Texas+78702&entry=gmail&source=g">3401 Webberville Rd, Austin, Texas 78702</a><br>
512.223.5117) || Fax: 512.223.5111<br>
<a href="mailto:peloquin@austincc.edu" target="_blank">peloquin@austincc.edu</a> ||
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__library.austincc.edu&d=DwMFaQ&c=ozaQIQjULwvu86-OCdkRYHRNoyiIvjO9RGA_WNqbchA&r=AuXoDs76HvLFzDLYVLgwtw&m=ga1Qb-gYoQ9xwuKVuCMJm_R6IOb00kjeWmaq7Tz5qsw&s=Q_aepoc84mgJxayK41-OFI4_HXCCHk4kTj_9kenY2M4&e=" target="_blank">
http://library.austincc.edu</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<p class="MsoNormal">++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
Margaret Peloquin, Head Librarian, Professor - EVC<br>
Austin Community College<br>
3401 Webberville Rd, Austin, Texas 78702<br>
512.223.5117) || Fax: 512.223.5111<br>
<a href="mailto:peloquin@austincc.edu" target="_blank">peloquin@austincc.edu</a> ||
<a href="http://library.austincc.edu" target="_blank">http://library.austincc.edu</a><o:p></o:p></p>
</div>
</div>
</div>
</body>
</html>