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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">This is what SirsiDynix sent to me.<o:p></o:p></span></p>
<p class="MsoPlainText">Thank you for contacting SirsiDynix. With some recent security changes AT&T has effectively blocked the SirsiDynix domain. Enterprise sends out the text request just fine, however it's then blocked at the carrier. We have escalated the
issue in report TFE-1447 to our developers, and they in turn have reached out to AT&T and other affected carriers. The discussions are ongoing and we are putting quite a bit of pressure on them to resolve it quickly.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I don't have an ETA at this time, unfortunately. I have attached this case to the report and we'll keep you updated. As soon as it's fixed you'll be notified. Sorry for any inconvenience to your staff and patrons!
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif";color:#548DD4">Troyce Wilson<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif";color:#548DD4">Harrington Library Consortium<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif";color:#548DD4">Amarillo, TX<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif";color:#548DD4">806-378-6037<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif";color:#548DD4">troyce@hlc-lib.org<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Members [mailto:members-bounces@scuug.us]
<b>On Behalf Of </b>Margaret Peloquin<br>
<b>Sent:</b> Thursday, June 7, 2018 12:01 PM<br>
<b>To:</b> members@scuug.us<br>
<b>Cc:</b> Linda Barr<br>
<b>Subject:</b> [SCUUG Members] Enterprise: AT&T and SMS<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dear SCUUG colleagues:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">At least two other SirsiDynix Enterprise Admins in the Austin metro area report that they have issues with the "Text This to Me" option in Enterprise using AT&T. Is anyone else having the same problem?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The message seems to go through but is never received by the person who used the option. We are
<b>not</b> having the same problem with other carriers. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Here is what support sent me:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Thank you for contacting Customer Support. I checked the logs and for the past three texts from </span><a href="mailto:library@austincc.edu" target="_blank"><span style="font-size:9.5pt">library@austincc.edu</span></a><span style="font-size:9.5pt"> to <span class="gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il">AT&T</span> numbers,
the texts were successfully sent from the Enterprise server and accepted for delivery by <span class="gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il">AT&T</span>.
Presumably, <span class="gmail-m-7550253843470799959m9177210137430620061m-8764414023844939978m-3908834483342291899gmail-m-4233713642872285244gmail-m1181208432267022199gmail-m6270731279636687867m-6574037171895224966gmail-il">AT&T</span> is filtering out the
texts and not delivering them. Sometimes this could be due to the from address being different than the server that sent them. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">I have followed all the advice from support and AT&T users still are not receiving text info from Enterprise. (example: removed
<a href="mailto:library@austincc.edu">library@austincc.edu</a> as the sender.)</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
Margaret Peloquin, Head Librarian, Professor - EVC<br>
Austin Community College<br>
3401 Webberville Rd, Austin, Texas 78702<br>
512.223.5117) || Fax: 512.223.5111<br>
<a href="mailto:peloquin@austincc.edu" target="_blank">peloquin@austincc.edu</a> ||
<a href="http://library.austincc.edu" target="_blank">http://library.austincc.edu</a><o:p></o:p></p>
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