[SCUUG Members] Enterprise: AT&T and SMS

[Margaret Peloquin]

Maybe it is a Texas AT&T thing.  Is there anyone else in another state who
could test, please?

On Thu, Jun 7, 2018 at 1:14 PM, Tuley-Williams, Dana <dtuley at occc.edu>
wrote:

> I just tested our Enterprise text function with my AT&T phone and it came
> through as expected.
>
> Dana Tuley-Williams
>
> Systems Librarian
>
> Adjunct Professor of Library and Information Studies
>
> Oklahoma City Community College
>
> Keith Leftwich Memorial Library
>
> 7777 S. May
> <https://maps.google.com/?q=7777+S.+May+%0D%0A+%0D%0A+Oklahoma+City,+OK+73159+%0D%0A+%0D%0A+405&entry=gmail&source=g>
>
> Oklahoma City, OK 73159
> <https://maps.google.com/?q=7777+S.+May+%0D%0A+%0D%0A+Oklahoma+City,+OK+73159+%0D%0A+%0D%0A+405&entry=gmail&source=g>
>
> 405
> <https://maps.google.com/?q=7777+S.+May+%0D%0A+%0D%0A+Oklahoma+City,+OK+73159+%0D%0A+%0D%0A+405&entry=gmail&source=g>.682.1611
> x7390
>
> dtuley at occc.edu
>
>
>
> ------------------------------
> *From:* Members [members-bounces at scuug.us] on behalf of Margaret Peloquin
> [peloquin at austincc.edu]
> *Sent:* Thursday, June 07, 2018 12:01 PM
> *To:* members at scuug.us
> *Cc:* Linda Barr
> *Subject:* [SCUUG Members] Enterprise: AT&T and SMS
>
> Dear SCUUG colleagues:
>
> At least two other SirsiDynix Enterprise Admins  in the Austin metro area
> report that they have issues with the "Text This to Me" option in
> Enterprise using AT&T.  Is anyone else having the same problem?
>
> The message seems to go through but is never received by the person who
> used the option.  We are *not* having the same problem with other
> carriers.
>
> Here is what support sent me:
>
> Thank you for contacting Customer Support. I checked the logs and for the
> past three texts from library at austincc.edu to AT&T numbers, the texts
> were successfully sent from the Enterprise server and accepted for delivery
> by AT&T. Presumably, AT&T is filtering out the texts and not delivering
> them. Sometimes this could be due to the from address being different than
> the server that sent them.
>
>
> I have followed all the advice from support and AT&T users still are not
> receiving text info from Enterprise. (example: removed
> library at austincc.edu as the sender.)
>
> --
> ++++++++++++++++++++++++++++++++++++++++++++++++++++
> Margaret Peloquin, Head Librarian, Professor - EVC
> Austin Community College
> 3401 Webberville Rd, Austin, Texas 78702
> <https://maps.google.com/?q=3401+Webberville+Rd,+Austin,+Texas+78702&entry=gmail&source=g>
> 512.223.5117) || Fax: 512.223.5111
> peloquin at austincc.edu || http://library.austincc.edu
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__library.austincc.edu&d=DwMFaQ&c=ozaQIQjULwvu86-OCdkRYHRNoyiIvjO9RGA_WNqbchA&r=AuXoDs76HvLFzDLYVLgwtw&m=ga1Qb-gYoQ9xwuKVuCMJm_R6IOb00kjeWmaq7Tz5qsw&s=Q_aepoc84mgJxayK41-OFI4_HXCCHk4kTj_9kenY2M4&e=>
>



-- 
++++++++++++++++++++++++++++++++++++++++++++++++++++
Margaret Peloquin, Head Librarian, Professor - EVC
Austin Community College
3401 Webberville Rd, Austin, Texas 78702
512.223.5117) || Fax: 512.223.5111
peloquin at austincc.edu || http://library.austincc.edu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://scuug.us/pipermail/members_scuug.us/attachments/20180607/e0755fbe/attachment.htm>